Sales Agreement



Purpose, Scope, Basis and Definitions


ARTICLE 1 – (1) To regulate the procedures and principles of application of the purpose of this Regulation regarding distant contracts.


ARTICLE 2 – (1) This Regulation shall apply to distant contracts.

(2) Provisions of this Regulation;

a) Financial services,

b) Sales made through automatic machines,

c) the use of this telephone by telecommunication operators via public telephone,

ç) Services related to betting, lottery, lottery and similar games of chance,

d) The formation, transfer or acquisition of the immovable property or the rights relating to such property,

e) Housing leasing,

f) Package tours,

g) Circuit property, circuit holidays, long-term holiday services and their resale or exchange,

ğ) Delivery of daily consumption items such as food and beverages to the consumer’s residence or workplace within the framework of the regular delivery of the seller,

h) Without prejudice to the obligation to provide information in subparagraphs (a), (b) and (d) of paragraph 1 of Article 5 and the obligations contained in Articles 18 and 19, passenger transport services,

ı) Installation, maintenance and repair of the goods,

i) social services for the support of families and persons such as nursing home services, children, elderly or patient care

do not apply to contracts related to


ARTICLE 3 – (1) This Regulation has been prepared on the basis of Articles 48 and 84 of the Law No. 6502 dated 7/11/2013 on the Protection of Consumers.


ARTICLE 4 – (1) In the implementation of this Regulation;

a) Digital content: Any kind of data, such as computer programs, applications, games, music, video and text,

b) Service: Any kind of consumer action outside the provision of goods made or undertaken against a fee or benefit,

c) Permanent data store: Data, such as text messages, electronic mail, internet, disc, CD, DVD, CD, DVD, etc., which the consumer sends or submits the information to him so that it can be reasonably considered for the purpose of a reasonable period of time and copied unaltered, memory card, and so on all kinds of vehicles or environments,

ç) Law: Law No. 6502 on the Protection of Consumers,

d) Commodity: The subject of exchange; software, sound, image and all kinds of tangible goods prepared for use in electronic environment with immovable properties for movable, residential or holiday purposes,

e) Distance contract: Contracts established by using the telecommunication means between the parties as far as the establishment of the contract between the parties and at the time of the establishment, without the simultaneous physical presence of the seller or the supplier and the consumer, for the remote marketing of the goods or services,

f) Provider: Real or legal person acting on behalf of or acting on behalf of the service provider or service provider for commercial or professional purposes, including public entities,

g) Seller: A natural or legal person who offers goods to or sells goods for commercial or professional purposes, including public entities,

ğ) Consumer: Real or legal person acting for commercial or non-professional purposes,

h) Remote communication medium: Any medium or medium that allows the establishment of a contract without physical confrontation such as letter, catalog, telephone, fax, radio, television, electronic mail message,

ı) Subcontracting contract: A contract for goods or services provided to the consumer by the seller, supplier or a third party in connection with a distance contract, in addition to the goods or services subject to the contract



Preliminary Information Liability


ARTICLE 5 – (1) The consumer must be informed by the seller or the supplier to include all of the following, before establishing the distance contract or accepting any corresponding offer.

a) the basic characteristics of the contractual goods or services,

b) the name or title of the vendor or provider, if any, MERSIS number,

c) the identity and address of the seller or supplier acting on behalf of or on behalf of the seller or provider, including the address, telephone number and similar contact information of the seller or provider, which allows the consumer to contact the seller or the supplier in a timely manner,

(c) If there is different communication information specified in (c) for the seller or supplier of the consumer to submit complaints,

d) the total price of the goods or services including all taxes, the method of calculating the price if it can not be pre-calculated by nature, the additional costs, if any, of all shipping, delivery and similar costs,

e) In case that the usage fee of the distance communication tool can not be calculated on the ordinary fare basis during the establishment phase of the contract,